Orders will be processed and shipped within one week. Currently, I handle all order fulfilment on a designated packing day each week. As a one-person operation, I sincerely appreciate your patience and support!

Orders are shipped from Australia via Australia Post. Once you receive a confirmation email that your order has been shipped, please allow the following estimated delivery times:

• Within Australia: 1–2 weeks
• To New Zealand & Asia-Pacific: 2–3 weeks
• To the United States & Canada: 3–4 weeks
• To Europe & other international destinations: 4–8 weeks

Delivery times may vary depending on your location and potential postal delays. International orders may take longer due to customs processing, which is unfortunately beyond my control.

If your order has not arrived within the estimated timeframes, please feel free to reach out via email, and I’ll be happy to assist you. Thank you for your patience and support!

Kayla Loren Artworks does not accept returns, refunds, or exchanges due to a change of mind. All sales are final except in cases where the product is faulty, or misdescribed. Please refer to the refund policy here for more information Refund and Returns Policy

If you receive an item that is faulty, damaged, not as described, or does not meet the consumer guarantees provided by the Australian Consumer Law (ACL) please contact us immediately at hello@kaylalorenartworks.com.au. For more information please see our Returns and Refund Policy.